TERMS OF TRADE
Thank you for taking the time to read the Doorshed online shop terms and conditions of trade. The team at Doorshed strive to offer quality products that will meet your expectations. Please feel free to contact us if you have any questions.
We make every attempt to describe our hardware products clearly on our website and we are confident that you will be happy with your purchase, but if you are unsatisfied in some way please let us know and we will happily address your concern.
Every effort is made to ensure you receive a quality product. All of our products are checked and securely packaged before dispatch to ensure they reach you in perfect condition. If you receive your order and they are damaged or you are unhappy with the condition of the product, please contact us immediately.
Please note We do not take back doors not required or products ordered incorrectly. We do not have to provide a refund if you change your mind.
Please Choose Carefully.
If any goods have been opened,packaging damaged or marked,then we reserves the right to refuse for return.
We may(in our discretion) accept the goods for credit but this will incur a re-stock fee of 15% of the value of the return goods plus any freight.
SATISFACTION GUARANTEED POLICY:
Our customers have the right to receive their ordered products in good condition.
If you are returning products to us they must be returned back to us within 7 days of receiving your order. Please ensure you have contacted us prior to returning the goods and we will e-mail you a returns advice which should be printed out and included with the goods being returned.
When returning goods back to us please repack the product back into the original packaging ensuring the product is returned in the original condition. If a full refund is required we will credit your credit card once the goods have been received.
DELIVERY AND PRICING POLICY:
If the item is in stock your order will be dispatched to all of our customers within 4 working days of payment validation.
If the item is out of stock we will send to you an e-mail with an expected delivery time within 24 hours of placing your order. (excluding weekends) Your order will then be put on back order.
All prices quoted for New Zealand customers will be surcharged of the freight cost within New Zealand. Please Note: That two Inter-island Freight Estimate ( under 1 Cubic Meter to Courier's Depot Only)
North island DEPOT only by Inter-Freight $169.
South island DEPOT only by Bascik $249.
All prices quoted on the Doorshed website are including GST.
If after you have fully completed your order with our online shop, you decide that you would like to cancel your order, we will happily accept your cancellation if we are notified within 12 hours of placing your order.
Please contact us either by phoning 0800 5740317(NZ customers only) or e-mail us: firstname.lastname@example.org within the 12 hour period.
No additional surcharges will be charged by Doorshed, for the use of designated credit cards shown on our website. However Doorshed has no control over any additional charges charged to you directly by your bank. If you are unsure please contact your bank directly prior to placing your order.
MADE TO ORDER
The team at Doorshed will endeavour to be in stock of all items displayed at all times. However we sometimes cannot accurately forecast customer demand.
In the event of a product being Made To Order , we will place your special order and advise you of the anticipated availability date via e-mail.
Approx leading time :10-20 working days ,depending on suppliers manufacture schedule.
Goods will be dispatched via courier once your payment has been validated.
As a security measure prior to processing your order we many contact you to manually confirm your address and credit card details.
We guarantee that we will not sell, lease or giveaway any details you provide us, including your e-mail address to any other party.
All information you supply is treated as confidential and will only be seen by those who are responsible and dispatch of your order. Your personal details are stored securely and will not be shared with anyone or used for any purposes other than ordering and contacting you.
Our website may contain links to other sites that are not under our control. These websites have their own privacy policies and we encourage you to review them. We have no responsibilities for linked websites, and provide them solely for your information and convenience.
All online purchases with Doorshed take place in a secure environment utilising the latest security technology. Online orders are processed using the secure Hosted Payment page solution from ASB. Your card is authorized and debited in real time and an SSL secure environment.